Story Weavers is committed to providing you with the highest level of customer service. This includes protecting your privacy. The purpose of this document is to provide information on how Story Weavers collects, uses and discloses your personal information.
Your Personal Information
Personal information held by Story Weavers may include your name, address, photograph, telephone/mobile phone number and email address. We also hold details of the products and services you have purchased from Story Weavers.
How we collect Personal Information
Story Weavers collect personal information in a number of ways, including:
- Directly from you, when you provide information by phone or in writing, or when you submit your personal details to us through our website;
- From third parties such as business partners or mailing list brokers;
- From publicly available sources of information;
- From organisations identified under “When we disclose your personal information”; or
From our own records of how you use our products and services.
How we use your personal information
Your personal information may be used in order to:
- Provide the services you require;
- Administer and manage those services, including charging, billing and collecting debts;
- Conduct appropriate checks for credit-worthiness;
- Research and develop our services; or
- Promote Story Weavers products and services to new potential customers (when you have indicated agreement to such use on the Story Weavers order form).
Your personal information may also be used by Story Weavers to market its products and services to you. If you do not wish us to contact you for marketing purposes, please call 07 3822 7558.
When we disclose your personal information
In order to deliver the products and services you require, Story Weavers may disclose your personal information to third-party organisations. These organisations include:
- Outsourced service providers
- Credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing;
- Our professional advisers, including our accountants, auditors and lawyers; and
- Government and regulatory authorities and other organisations, as required or authorised by law.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
How to contact us
If you have any questions in relation to privacy, please contact us on 07 3822 7558 between 9.00am and 5.00pm Monday to Friday.
Alternatively, you can write to us at info@storyweavers.com.au.